How to send your item

Wellfield Teddy Bear Hospital

Please read the recommendations below for how to send your bear, doll or toy.

*We have a secure Post Office Box (PO Box 132, Abergavenny. NP7 1AN) and can be contacted on 07722 044 888

*We can be contacted by email at wellfieldbears@hotmail.co.uk

*We strongly recommend that all parcels are sent either through Royal Mail Special Delivery or by Recorded delivery.

*Please send with your item all your contact details including daytime phone number, return address and an email address if you have one.

*When your item arrives with us, he/she will be logged onto our waiting list as repairs are carried out in strict waiting list order. Some exceptions may occur but only as a result of the type of repair e.g. some areas of a sheepskin repair will be done by my Husband and his timetable can sometimes be slightly different to mine.

*You will have an estimate for the work to be carried out prior to our commencement of the repairs. The estimate is a fair representation of the amount of work we will do. If a situation arises because of something we were not aware of or we have made a further suggestion during the restoration process, this may then be subject to further charges. We will always discuss this with you first.

*Upon completion of the restoration, we will send you an invoice. Payment may be made by cheque payable to J Waters, online bank transfer or Paypal by prior agreement. If you need to pay by installments then this can be discussed.

*We will return your parcel by Royal Mail Special Delivery. This is more expensive than ordinary post but we have never lost a parcel, your item is insured and we can track it's progress. We do not make any money by doing this, all charges for this go to Royal Mail. We will never just put your parcel in the post!

Thank you.

Please take the time to read some of these kind comments from some of our satisfied customers....

'Thanks again for the restoration, to see big bear and hear him again made my Mam very happy and there was a little tear also, and she thanks you too.'

"He looks amazing and I am so grateful to you. I knew he would be repaired and improved, but did not anticipate such an impressive restoration to what he must have looked like when younger! I am also very impressed by your knowledge of details, such as the number of claws and his nose - the latter is particularly impressive. He is indeed from the 1930s, having been given to my mother when she was born in 1935. All my life he has looked a sad bear and now he looks happy and dignified. He will be treated with even more reverence when he gets home."

"Many thanks, Ted looks amazing!"

"My Grandaughters are thrilled to see their Grandma's dolly back intact"

"My 40 yr old son is delighted!"

"You have done marvels with Spencer....he looks in the peak of condition."

"Looking forward to seeing the old bear soon"

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